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What
information do I need to provide to order a web hosting plan?
During the order process, you will be asked to provide the
new or existing domain name you want to host; your contact
information, including name, address/city/zip, phone/fax and
email; and your payment information: credit card number and
expiration date.
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What methods of payment do
you accept?
We currently accept the following methods of payment:
- Credit cards: Visa,
MasterCard, American Express and Discover
- Checks or money orders for
12 or 24-month billing periods
- Bank to bank transfers
(add $10 banking fee).
- Paypal
General Hosting offers a
30-day money back guarantee.
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What are my
payment/billing period options?
The payment/billing periods
offered are:
- 12 months (get the 13th
month free)
- 24 months (get the 25th
month free)
- 6 months
- 3 months
You may change
your billing period at any time.
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Is there a
minimum term commitment?
Yes, there is a minimum term commitment of 3 months. General
Hosting offers a 30-day money back guarantee.
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Do you offer
a pre-pay discount?
Customers who prepay their hosting fees for 12 months or 24
months receive an extra month free. Canceled accounts are
pro-rated on the basis of a 3-month billing period. General
Hosting offers a 30-day money back guarantee.
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Is your order
form secure?
Yes, the order form is secured. It is using standard
SSL (Secure Sockets Layer) encryption technology to encrypt
your order information while it is transmitted throughout
the Internet. This protects your important personal
information. Also, General Hosting commits not to sell
any of your personal information to any company,
organization or anyone who would use it for marketing or
other purposes.
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How
quickly will my account be set up after I sign up?
Account set ups are processed within minutes of signing up.
A welcome message including your FTP/FrontPage account
username and password, a temporary web address and
instructions will be sent to you within one to six business
hours. At this point, your account will then be
operational for you to start uploading your web
site.
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What if
I order a new web hosting account, but I don't receive
anything from you within 12 hours. What should I do?
If you do not receive an email from us within twelve hours
of signing up, please contact
sales. If possible, please include your domain name,
your email address used to order and contact information in
your email.
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Do you
provide email and phone technical support?
Yes, we provide 24/7 technical support via email.
Phone support is available Monday thru Friday, from 8 AM to
8 PM EST.
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Other
questions?
Feel free to ask us any question about
our services and products. We will be pleased to
get back to you via email within few business
hours.
